Before scheduling an appointment, please click the COVID-19 strategy and policy button (above) as this page details important changes to manner in which we conduct business.
By booking online or via our mobile app, you confirm you have read and agree to all Halcyon policies.
we offer same day services on a limited basis only (based on the availability of our line professionals). you may book online within one hour of the service start time.
any online changes to your appointment must be done 24 hours prior to your scheduled arrival time. if you must change or cancel your appointment with less than a 24 hour notice, please call the salon. repeated failure to cancel with a minimum 24-hour notice, not showing up for your appointment, or blatant disregard for confirmation requests or our policies, will result in the requirement of maintaining a valid credit card on file, which will be charged the cost of the service if an appointment is late cancelled or missed.
new guests who schedule a color service are required to pay a 50% deposit to reserve their first appointment. The deposit is based on the service scheduled at the time of booking.
no deposit is due if you are new guest wishing to schedule a hair cut. if you do not show or cancel with less than 24-hour notice, you will be required to pay a deposit equal to your service to hold your next reservation.
as a new guest, if you cancel with at least a 24-hour notice, your deposit will remain on your account for future use. Otherwise, the deposit will be applied to your missed appointment to pay our stylist’s commission. All deposits are nonrefundable and carry no cash value.
time is a precious commodity. any client arriving 10 minutes past their scheduled time will be required to reschedule or change the services being provided to accommodate the time remaining for their appointment.
payment maybe rendered by cash, check, credit card or apple pay. checks returned due to insufficent funds will be subject to a $35 returned check fee.
if you are dissatisfied with your service, please let us know within one week of the service so that we may immediately schedule a consultation with the stylist and a manager. if another service is required, it will generally be performed by the same stylist or one at the same level. you may request a more seasoned stylist but in doing so, will be required to pay the difference in service rates.
all make up sales are final. all other product purchases carry a 30 day exchange policy during which they can be returned for store credit, or exchanged.
refusal of service
we may decline to complete a service on any guest if we feel the service will compromise the integrity of their hair beyond what would be reasonably expected in the course of a chemical service.