Before scheduling an appointment, please click the COVID-19 strategy and policy button (above) as this page details important changes to manner in which we conduct business.
By booking online or via our mobile app, you confirm you have read and agree to all Halcyon policies.
we offer same day services on a limited basis only (based on the availability of our line professionals). you may book online within one hour of the service start time.
any online changes to your appointment must be done 24 hours prior to your scheduled arrival time. if you must change or cancel your appointment with less than a 24 hour notice, please call the salon. repeated failure to cancel with a minimum 24-hour notice, not showing up for your appointment, or blatant disregard for confirmation requests or our policies, will result in a non refundable deposit up to the full cost of the service, due and payable at the time of booking.
time is a precious commodity. any client arriving 10 minutes past their scheduled time will be required to reschedule or change the services being provided to accommodate the time remaining for their appointment.
payment maybe rendered by cash, check, credit card or apple pay. checks returned due to insufficent funds will be subject to a $35 returned check fee.
if you are dissatisfied with your service, please let us know within one week of the service so that we may immediately schedule a consultation with the stylist and a manager. if another service is required, it will generally be performed by the same stylist or one at the same level. you may request a more seasoned stylist but in doing so, will be required to pay the difference in service rates.
all make up sales are final. all other product purchases carry a 30 day exchange policy during which they can be returned for store credit, or exchanged.