Salon Halcyon Policies
Please Read Our Policies Below
Before being able to book any service with us, you are required to acknowledge our salon policies. We want to make sure that we are all on the same page and that we are respectful of each other’s time. By selecting that you acknowledge and understand our salon policies, you are holding yourself accountable to the policies on this page and affirming that you know you will be held responsible for Late Cancellations, Late Reschedulings, and No-Show charges as per the information below.
Cancellations and reschedules are only accepted 24-hours before the appointment. Confirmations are sent out 48 hours in advance to ensure the stylist is given the appropriate amount of time to fill the cancelled or rescheduled appointment.
Late cancellations or reschedules less than 24-hours will be required to pay 50% of the service amount booked for.
Appointments made within 24-hours, will be required to give 5-hours in advanced notice to cancel or reschedule. A 50% fee will be imposed if the appointment is cancelled or rescheduled within 1-hour before the appointment time.
We have a strict 15 minute late policy, if you arrive to your appointment after our 15-minute grace period the client will receive a lesser service to account for the time lost or may need to reschedule of which a 50% fee will be required.
No Call, No Show Policy
All no call, no show appointments will be charged a fee of 100% of the service amount booked for.
Client Appointment Policy
- During appointments, we require the client receiving the service to please come alone during their desired time reserved.
- Please leave small children at home if they do not have an appointment as we are sometimes as our waiting area can get crowded and we are sometimes working with harsh chemicals nearby.
- No food allowed in the salon, with strict health codes and food allergies please keep others in mind.
Service Refund Policy
Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:
All services and extensions received cannot be refunded. We will gladly adjust any service you receive within seven (7) days of your appointment. If you are not satisfied with the work performed, please return to the salon, so your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.
Adjustments will not be applied to clients who did not discuss with their stylist before hand or during the appointment of what they are looking to achieve.
Product Refund/ Exchange Policy
We guarantee all of our styling products, if you are not satisfied with your purchase you may either receive a refund or exchange the product.
Products can only be refunded if unused and in its original packaging within a 7-day period since the day of purchase.
If a product is opened or used, you can exchange the product within the first 30-days of purchase. For all product refunds and exchanges, a receipt is necessary. If the product is half full, we will not refund or exchange the product.
Right To Refuse Service
A positive environment at Salon Halcyon is our top priority. While we would like to open our doors to all, we will not tolerate rude, aggressive, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.